Privacy Statement

Last Updated: March 25, 2025

INTRODUCTION

Canine Wellness Centre Inc. ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website http://www.caninewellness.com or use our services, including rehabilitation services, online courses, and virtual consultations.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

INFORMATION WE COLLECT

We may collect personal data that you provide to us voluntarily when you:

Book an appointment

Purchase services or products

Participate in online courses

Request a virtual consultation

Submit a contact form

Provide feedback or reviews

Personal Data

The personal data we may collect includes:

Contact information (name, email address, phone number, postal address)

Billing and payment information

Pet information (name, breed, age, medical history)

Account credentials

Communications between you and us

Service preferences and history

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device, including:

IP address

Browser type and version

Operating system

Time zone setting

Pages visited

Time spent on pages

Referral source

Navigation paths

This information is collected using cookies and similar tracking technologies to help us provide you with a better user experience and to analyze website usage.

HOW WE USE YOUR INFORMATION

We may use the information we collect for various purposes, including to:

Provide and maintain our services

Process and complete transactions

Send administrative information, such as appointment reminders

Respond to inquiries and offer support

Improve our website and services

Send marketing and promotional communications (with your consent)

Monitor usage of our services

Prevent fraudulent activities

Comply with legal obligations

LEGAL BASIS FOR PROCESSING

We process your personal data based on one or more of the following legal grounds:

Your consent

Performance of a contract with you

Compliance with a legal obligation

Protection of your vital interests or those of another person

Our legitimate interests, provided these interests do not override your fundamental rights and freedoms

DISCLOSURE OF YOUR INFORMATION

We may share your personal information in the following situations:

With service providers who perform services for us (such as payment processors, hosting providers, and email service providers)

With your veterinarian, with your consent

To comply with legal obligations

To protect and defend our rights and property

With business partners, with your consent

With third parties in connection with a business transaction, such as a merger or acquisition

DATA RETENTION

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When determining the appropriate retention period, we consider:

The amount, nature, and sensitivity of the personal data

The potential risk of harm from unauthorized use or disclosure

The purposes for which we process the data

Whether we can achieve those purposes through other means

Applicable legal requirements

DATA SECURITY

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

Encryption of sensitive data

Secure user authentication

Regular security assessments

Employee training on data protection

Access controls and authorization procedures

However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

YOUR DATA PROTECTION RIGHTS

Depending on your location, you may have certain rights regarding your personal data, which may include:

The right to access your personal data

The right to rectification of inaccurate personal data

The right to erasure (the "right to be forgotten")

The right to restrict processing

The right to data portability

The right to object to processing

The right to withdraw consent

The right to lodge a complaint with a supervisory authority

To exercise your rights, please contact us using the details provided in the "Contact Us" section.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use the following types of cookies:

Essential cookies:

Necessary for the website to function properly

Preference cookies: Remember your preferences and settings

Analytics cookies: Help us understand how visitors interact with our website

Marketing cookies: Used to track visitors across websites to display relevant advertisements

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

PRIVACY OF CHILDREN

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to delete such information.

CHANGES TO THIS PRIVACY POLICY

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this privacy policy periodically for any changes.

CONTACT US

If you have any questions about this privacy policy or our data practices, please contact us at:

Canine Wellness Centre Inc.

Sharpe Street

Scarborough, Ontario

Canada

Phone: 416-690-1077

Email: [email protected]