Privacy Statement

Last Updated: March 25, 2025

INTRODUCTION

Canine Wellness Centre Inc. ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website http://www.caninewellness.com or use our services, including rehabilitation services, online courses, and virtual consultations.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

INFORMATION WE COLLECT

We may collect personal data that you provide to us voluntarily when you:

Register for an accountBook an appointmentPurchase services or productsSign up for a newsletterParticipate in online coursesRequest a virtual consultationSubmit a contact formProvide feedback or reviews

Personal Data

The personal data we may collect includes:

Contact information (name, email address, phone number, postal address)Billing and payment informationPet information (name, breed, age, medical history)Account credentialsCommunications between you and usService preferences and history

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device, including:

IP addressBrowser type and versionOperating systemTime zone settingPages visitedTime spent on pagesReferral sourceNavigation paths

This information is collected using cookies and similar tracking technologies to help us provide you with a better user experience and to analyze website usage.

HOW WE USE YOUR INFORMATION

We may use the information we collect for various purposes, including to:

Provide and maintain our servicesProcess and complete transactionsSend administrative information, such as appointment remindersRespond to inquiries and offer supportImprove our website and servicesSend marketing and promotional communications (with your consent)Monitor usage of our servicesPrevent fraudulent activitiesComply with legal obligations

LEGAL BASIS FOR PROCESSING

We process your personal data based on one or more of the following legal grounds:

Your consentPerformance of a contract with youCompliance with a legal obligationProtection of your vital interests or those of another personOur legitimate interests, provided these interests do not override your fundamental rights and freedoms

DISCLOSURE OF YOUR INFORMATION

We may share your personal information in the following situations:

With service providers who perform services for us (such as payment processors, hosting providers, and email service providers)With your veterinarian, with your consentTo comply with legal obligationsTo protect and defend our rights and propertyWith business partners, with your consentWith third parties in connection with a business transaction, such as a merger or acquisition

DATA RETENTION

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When determining the appropriate retention period, we consider:

The amount, nature, and sensitivity of the personal dataThe potential risk of harm from unauthorized use or disclosureThe purposes for which we process the dataWhether we can achieve those purposes through other meansApplicable legal requirements

DATA SECURITY

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

Encryption of sensitive dataSecure user authenticationRegular security assessmentsEmployee training on data protectionAccess controls and authorization procedures

However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

YOUR DATA PROTECTION RIGHTS

Depending on your location, you may have certain rights regarding your personal data, which may include:

The right to access your personal dataThe right to rectification of inaccurate personal dataThe right to erasure (the "right to be forgotten")The right to restrict processingThe right to data portabilityThe right to object to processingThe right to withdraw consentThe right to lodge a complaint with a supervisory authority

To exercise your rights, please contact us using the details provided in the "Contact Us" section.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We use the following types of cookies:

Essential cookies: Necessary for the website to function properlyPreference cookies: Remember your preferences and settingsAnalytics cookies: Help us understand how visitors interact with our websiteMarketing cookies: Used to track visitors across websites to display relevant advertisements

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

PRIVACY OF CHILDREN

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us, and we will take steps to delete such information.

CHANGES TO THIS PRIVACY POLICY

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this privacy policy periodically for any changes.

CONTACT US

If you have any questions about this privacy policy or our data practices, please contact us at:

Canine Wellness Centre Inc.

Sharpe Street

Scarborough, Ontario

Canada

Phone: 416-690-1077

Email: [email protected]