Privacy Policy

Last updated: March 2026

Introduction

Canine Wellness Centre Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit www.caninewellness.com, book appointments, purchase services or courses, or otherwise interact with us. By using our website or services, you agree to the practices described here.

Information We Collect

Personal data you provide — including your name, email, phone number, postal address, pet information (name, breed, age, medical history), billing details, account credentials, veterinary records you share with us, and communications between you and us. This is collected when you book, purchase, register, enquire, or participate in a consultation or course.

Information collected automatically — including IP address, browser type, device, pages visited, time on page, and referral source. Collected via cookies and similar technologies to improve your experience.

How We Use Your Information

To provide and administer our services, consultations, and courses
To process transactions and send confirmations and reminders
To respond to enquiries and communicate about your dog's care
To share relevant information with your veterinarian, with your consent
To send marketing communications where you have provided consent
To improve our website, services, and course content
To prevent fraudulent activity and comply with legal obligations

Legal Basis for Processing

Consent — where you have given us clear permission
Contract performance — where processing is necessary to fulfil our obligations to you
Legal obligation — where required by applicable law
Legitimate interests — where we have a business interest that does not override your rights

Disclosure of Your Information

We do not sell your personal data. We may share it with service providers (payment processors, hosting, email), your veterinarian (with your consent), or where required by law. In the event of a business transfer, data may be shared as permitted by law.

Data Retention & Security

We retain your data only as long as necessary to fulfil the purposes for which it was collected, including legal and reporting requirements. We implement encryption, secure authentication, and access controls to protect your data. No internet transmission is completely secure — we cannot guarantee absolute security.

Your Rights

You may have the right to access, correct, delete, restrict, or port your personal data, and to object to or withdraw consent for processing. To exercise any of these rights, contact us below. We will respond within 30 days.

Cookies

We use essential, preference, analytics, and marketing cookies. You can manage cookies through your browser settings, though disabling some may affect functionality.

Third-Party Websites & Children's Privacy

We are not responsible for the privacy practices of third-party sites we link to. Our services are intended for adults aged 18 and over — we do not knowingly collect data from children.

Changes to This Policy

We may update this policy from time to time. Changes will be reflected in the "Last Updated" date above. Continued use of our services constitutes acceptance.